Continually Improving Our Customer Service

Continually Improving Our Customer Service

A number of employees at Industrial Air Power have recently been awarded their individual National Vocational Qualifications, to help maintain their personal development and to ensure Industrial Air Power continue to provide market leading customer service.  Industrial Air Power have been pleased to support and encourage all staff to participate in any additional training that’s required to ensure the high levels of customer service have been maintained.     

NVQs or National Vocational Qualifications signifies qualifications that distinguish an individual’s aptitude, which includes the expertise, understanding and skills they possess to carry out their daily working tasks to as high a standard as possible.

Aside from benefiting the employees of Industrial Air Power, National Vocational Qualifications also offer many advantages to the customers. For instance, the increased performance levels of the workers leads to higher productivity through gaining invaluable knowledge. Additionally workers have become highly motivated which results in better working practices and customer service.

Industrial air power would like to congratulate the Service Coordinator, Anne Keen and the Service Supervisor, Robert Parry on achieving their NVQ Lv.2 in Customer Service, alongside the Stores Administrator, Roger Huxtable on achieving his NVQ Lv.2 in Warehousing and Storage.

The benefits of their training have already been proven with many testimonials from satisfied customers being received. With an example of one shown below from one of our satisfied service customers referring to the way the Service Coordinator, Anne Keen has recently provided a good customer experience:

 “I just wanted to pass my thanks on for a fantastic job that Anne Keen has done over the last 2 days helping us to prepare for an upcoming audit.

The feedback I have had from my team, is that Anne is always very good at organising the work required at Wrigley’s and very helpful.

Although this is my first dealing with Anne, I just wanted to say how impressed I was with the level of customer service she has provided.”